Returns and Refunds

Okotoks Vacuums operates and ships within Canada only.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging, with all included accessories, manuals and tags. A receipt or proof of purchase is required.

How to request a return

Contact us at info@okotoksvacuums.ca or call 403-982-0026 before returning an item.

Our return address is:

Okotoks Vacuums
Unit 2, 18 Southridge Dr
Okotoks, Alberta T1S 1N1
Canada

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any questions about returns, please contact info@okotoksvacuums.ca.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order details and photos of the issue so we can assess it and help resolve the problem.

Non-returnable items

We do not accept returns on:

• Custom or personalized products and special orders.

• Hazardous materials, flammable liquids or gases.

• Sale items.

• Gift cards.

If you are unsure whether an item is eligible for return, please contact us before purchasing. These exclusions do not limit any rights you may have under applicable consumer protection laws.

Exchanges

To exchange an item, contact us to arrange an approved return. Once your return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@okotoksvacuums.ca or call 403-982-0026.